Support
Frequently asked questions.
Fit & compatibility
Will a Ridgeloft tent fit my vehicle?+
If your vehicle has a roof rack or crossbars rated for at least 75 kg dynamic load, a Ridgeloft will fit. Our universal mounting kit works with flat, raised, and aftermarket rack systems. If you're unsure, send us your make, model, and rack — we'll confirm.
Can I leave the tent on my vehicle full-time?+
Yes. All Ridgeloft tents are designed for permanent mounting. The travel cover protects the canopy from UV and road grime. Expect 1–2 MPG fuel penalty at highway speeds.
Do I need crossbars or a full rack?+
Two crossbars, minimum 90cm apart, rated for the load. Most factory rack systems work; we also publish a compatibility guide for aftermarket bars.
Setup & use
How long does setup really take?+
The Apex Hardshell opens in about 10 seconds. Softshell models (Alpine 2, Summit 3) take 60–120 seconds once you've done it a few times.
What's the minimum ladder height?+
Our stock telescoping ladder works for vehicles with roof heights between 150 cm and 210 cm. Lifted rigs should add the ladder extension.
Can I leave bedding inside when I close it?+
Yes — sleeping bags, pillows, and a light blanket fit inside when the tent is folded. We recommend removing heavier items.
Orders & shipping
When will my tent ship?+
Most orders ship within 3–5 business days from our warehouse. You'll receive a tracking number as soon as it leaves the dock.
Do you ship internationally?+
We currently ship to the US, Canada, UK, and EU. International orders may take 10–21 business days.
Can I return it?+
Yes. Sleep in it for 30 nights. If it's not the right fit, we'll arrange pickup and refund you in full. We cover return shipping within the lower 48.